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This accessibility statement applies to the website.

This website is run by Cumbria PCC. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • videos do not have transcripts or captions
  • there are images containing text that is not replicated elsewhere
  • there are images missing alt text

We are working to improve in these areas.

Reporting accessibility problems with this website

Feedback and contact information

If you need information on this website in a different format like

accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements,:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please let us know how we can support your visit if you are D/deaf, hearing impaired, have a speech impediment, or have any other accessibility requirements.

Find out how to contact us.

Technical information about this website’s accessibility

Cumbria PCC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images on the site are missing alt text, and there are also images that contain text that is not available elsewhere. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

PDFs have various accessibility issues. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Videos do not have captions/transcriptions. This fails WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only ).


Videos, PDFs and other documents

The accessibility regulations do not require us to fix PDFs, videos or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new videos, PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23/09/20. It was last reviewed on 22/05/24.

This website was last tested on 22/05/24. The test was carried out by Formation Media.

We used this approach to decide on a sample of pages to test: we tested all the pages.