Complaint Resolution Case Handler
Complaint Resolution Case Handler
Salary Scale: Scale 5 (£30,333 to £32,613)
Hours: Based on 37 hours per week
Based: Police Headquarters, Penrith, Cumbria
The Cumbria Office of the Police, Fire and Crime Commissioner (OPFCC) is seeking dynamic and experienced Complaints Resolution Case Handlers to assess and resolve complaints about policing services across Cumbria.
You will work within a small team dedicated to resolving dissatisfaction enquiries from the public promptly and professionally, ensuring complainants are kept fully informed throughout the process. Working closely with internal and external stakeholders, you will drive improvements in customer service and contribute to organisational learning
Why Join Us?
This is a unique opportunity to make a real difference to policing in Cumbria by improving the way they serve the public. You’ll work in a supportive environment, collaborating with senior leaders and contributing to meaningful change.
If you’re motivated, a problem-solver, and passionate about making a difference, we’d love to hear from you!
For further information please visit our website, e-mail – commissioner@cumbria-pcc.gov.uk or telephone 01768 217734.
How to Apply
- Complaint Resolution Case Handler Job Profile
- Complete a short application form, or
- Provide us with a copy of your CV.
Applications must be returned by 5 pm on Sunday 14 December 2025 to either, The Office of the Police, Fire & Crime Commissioner, 1-2 Carleton Hall, Penrith, Cumbria, CA10 2AU or via email to: commissioner@cumbria-pcc.gov.uk
Shortlisting will take place on Monday 15 December with interviews being held on Monday 22 December 2025.